Zambia Case Investigation Supervisor (Fixed-Term)

ABOUT ONE ACRE FUNDFounded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.ABOUT THE ROLEThe Case Investigation & Audit Supervisor is a critical role within the Business Operations department. You will be responsible for safeguarding the organization’s integrity and ensuring the highest standards of Customer Protection (CP). You will lead investigations into fraud and harassment, and manage routine and ad-hoc audits. As an "Owner," you will not only identify risks but also recommend strategic courses of action to the manager to improve farmer satisfaction and operational quality.RESPONSIBILITIES* Audit Ownership: Develop data-driven criteria to detect fraud early (including Repayment Fraud, Ghost Farmers, and Input Swaps. Additionally, you will plan and execute the seasonal audit calendar. * Investigation Management: Lead case investigations into Client Protection violations (Tier I, II, and III). Report findings and recommend disciplinary or corrective actions to leadership. * Capacity Building & Training: Train field staff and clients on CP best practices, repayment processes, and document filing to ensure staff remain protected and farmers are respected. * Data Entry Support: Provide data entry support to the Business Operations leadership team to shape the annual customer strategy and enhance impact per farmer. * Site Visitations: Conduct regular field visits via motorbike to engage with farmers and verify compliance with operational standards. * Case Management: Investigate anomalies or reported issues in the field, utilizing active listening and conflict resolution skills to de-escalate sensitive situations. * Verification: Ensure that farmer data and field activities align with internal policies and ethical guidelines. * Accuracy: Perform regular data cleaning to ensure that all reports submitted to management are error-free and actionable. * Process Optimization: Identify recurring issues in the field and suggest practical problem-solving strategies to prevent future non-compliance * Documentation: Draft clear, concise investigation reports and summaries for the management team. * Confidentiality: Handle all farmer data and internal investigative findings with the highest level of discretion.CAREER GROWTH AND DEVELOPMENTWe have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.QUALIFICATIONSAcross all roles, these are the general qualifications we look for. For this role specifically, you will have:* Education: Minimum Diploma or Degree in Business Administration, Management, or a related field (Non-negotiable). * Experience: 1 year of professional experience in audit, investigations, compliance, or operations. * Data Management: Proficiency in Google Workspace (specifically Docs and Sheets). Must be comfortable with data entry, basic data cleaning, and functions. * Attention to Detail: Exceptional accuracy in data investigation and reporting is a core requirement. * Critical Thinking: Strong analytical, problem-solving, and conflict-resolution skills. * Communication: Excellent active listening and verbal/written communication skills. * Motorbike Proficiency: Must be willing to learn and master motorbike riding for field site visits. (Full proficiency required within the first 3 months of employment. * Language Skills: Ability to communicate fluently with farmers in English, Nyanja, Tonga, and Bemba. * Ability to maintain confidentiality and handle sensitive information * Integrity: Unwavering ethical standards with a proven ability to maintain confidentiality and handle sensitive investigative information * Communication: Excellent active listening and verbal/written communication skills. * Attention to detail: A high level of accuracy in investigations and reporting is essential.PREFERRED START DATEAs soon as possibleJOB LOCATIONKabwe, ZambiaBENEFITSHealth insurance, paid time offCONTRACT DURATION1 YearELIGIBILITYThis role is only open to citizens or permanent residents of Zambia.APPLICATION DEADLINE17 June 2026. Please note that we hire on a rolling basis, which means that applications are reviewed and processed on a continuous basis until a hire is made.One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.HOW TO APPLYApply here: https://grnh.se/lf8dfmih1us