Vendor Management Consultant

Open to Internal and External Candidates Position Title : Vendor Management Consultant Duty Station : Home-based Classification : Consultancy, Category B Type of Appointment : Consultancy Contract Desired Start Date : As soon as possible Closing Date : 18 March 2026 (11:59 PM, Bangkok Time) Reference Code : CFA19361/2026Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely withgovernmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane andorderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.1. ORGANISATIONAL CONTEXT AND SCOPE:Regional Support Office (RSO) of the Bali Process on People Smuggling, Trafficking in Persons and RelatedTransnational Crime, specifically the Border and Migration Management (BMM) team, in collaboration with theInternational Organization for Migration (IOM) and associated donor-funded projects.The RSO Screening & Referral Toolkit is a multilingual mobile and web-based application developed to assistfrontline officials in identifying and referring individuals exhibiting indicators of vulnerability, includingtrafficking victims, unaccompanied asylum-seeking children, and asylum seekers. Following an independentreview by the Australian Institute of Criminology (AIC), several functional enhancements were recommended(e.g., analytics, referral tracking, first-tier indicators, multi-tenant login, UI/UX improvements).To support the procurement and implementation process, a dedicated Technical Consultant is required. RSOand IOM are initiating an open competitive procurement to select a qualified technical consultant to evaluate,select, contract software development vendor to deliver function enhancement to the RSO-UNHCR Screeningand Referral Toolkit.2. RESPONSIBILITIES AND ACCOUNTABILITIESThe consultant will provide advice and technical quality-assurance to support the Regional Support Office (RSO)of the Bali Process and IOM in the evaluation, selection, and contracting the new software development vendorto deliver functionality enhancements of the RSO-UNHCR Screening & Referral Toolkit mobile application.Category B Consultant: Tangible and measurable outputs of the work assignmentMilestones shall be paid against submitted reports, with report format to be agreed upon after contractsignature. A. Pre-contracting phase• Conduct a review and validation of the software development vendor TOR to ensure clarity, remove unnecessarycomplexity, and adjust requirements where appropriate to encourage more competitive pricing.• Provide written recommendations for TOR improvements, including options to simplify deliverables and technicalrequirements.• Propose alternative technical solutions that achieve the same outcomes while reducing cost or risk.• Review and provide formal responses to all technical clarification questions from vendors during the biddingprocess.• Develop a technical scoring matrix and lead the evaluation of vendor proposals to ensure they meet TOR'sfunctional and non-functional requirements. B. Contract Implementation phase• Conduct technical interviews or "deep-dive" sessions with shortlisted vendors to verify their expertise in thespecific tech stack (e.g., React, Flutter, SQL, etc.).• Translate complex technical challenges into clear, actionable business language for the Project Manager andstakeholders.• Attend all regular technical meetings with the Vendor to act as the technical expert of IOM.• Identify potential technical bottlenecks (e.g., third-party API limitations, hosting issues, or security vulnerabilities)before they impact the timeline.• Maintain a technical risk register and provide the Project Manager with immediate escalation and proposedmitigation strategies for high-priority issues.• Ensure the vendor provides comprehensive technical documentation, including API maps, database schemas, andadmin manuals.• Assess any "Change Requests" from the vendor to determine if they are technically necessary or if they fall withinthe original scope of the TOR.• Perform a final review of the system architecture, security patches, and documentation before the project isofficially closed.• Provide written technical justification for vendor decisions or requests where necessary.Deliverables and Indicative Timeline Deliverable 1 - Pre-Contracting Output (30%)Indicative timing:• Technical responses to vendor questions.• Technical scoring matrix.• Evaluation guidance tools.• TOR Review Report with recommended amendments and simplified requirement scenarios. Deliverable 2 - Vendor Evaluation Report (30%)Indicative timing:• Technical interviews and feasibility validation.• Assessment of proposed architecture and workplans.• Vendor scoring and risk analysis.• Technical analysis of vendor alignment with the updated TOR. Deliverable 3 - Final Technical Confirmation Package (40%)Indicative timing:• Technical interviews and feasibility validation.• Assessment of proposed architecture and workplans.• Vendor scoring and risk analysis.• Technical analysis of vendor alignment with the updated TOR.Performance indicators for the evaluation of results● Accuracy and quality of technical advice.● Timely submission of deliverables.3. REQUIRED QUALIFICATION AND EXPERIENCE Education and Experience:● Experience with mobile app development, cloud infrastructure, API design, and security standards.● Experience evaluating software vendors or conducting technical evaluation. Skills:● Ability to read and interpret system architectures, codes and application programming interface.● Strong communication skills, able to translate technical issues effectively. Languages:Fluency in English is required.Travel RequiredShould the Consultant be required to travel by the Organization, the Consultant will be provided withtransportation or reimbursed for the cost of their travel following advance agreement and in accordancewith IOM’s travel policies, including IN/6. The Consultant will receive a Daily Subsistence Allowance (DSA)according to IOM’s established rates, during their stay in the place of duty while on TDY.4. DESIRABLE COMPENTENCIESValues• Inclusion and respect for diversity: respects and promotes individual and cultural differences. Encourages diversity andinclusion.• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizationalprinciples/rules and standards of conduct.• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises carefuljudgment in meeting day-to-day challenges.• Courage: demonstrates willingness to take a stand on issues of importance.• Empathy: shows compassion for others, makes people feel safe, respected and fairly treated.Core Competencies• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goalsand optimize results.• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is actionorientedand committed to achieving agreed outcomes.• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for ownaction and delegated work.• Communication: encourages and contributes to clear and open communication; explains complex matters inan informative, inspiring and motivational way.OtherAny offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.Appointment will be subject to certification that the candidate is medically fit for appointment and verification of residency,visa and authorizations by the concerned Government, where applicable.Salary and conditions information:• The successful candidate will be engaged under an IOM contract working for the Regional Support Office and theirconditions of service will be governed by their contract. The successful candidate is responsible for determiningtheir taxation liabilities and for the payment of any taxes and/or duties, in accordance with local or otherapplicable laws. The successful candidate is responsible for determining their own pension fund arrangements.• The position duty station is home-based. No relocation assistance and working visa assistance will be provided bythe IOM.HOW TO APPLYHow to apply:Interested candidates are invited to submit their applications via IOM e-Recruitment system within the above saiddeadline referring to this advertisement. Please attach the following documents in your application.• a curriculum vitae;• a duly completed IOM Personal History Form which can be downloaded from https://thailand.iom.int/sites/g/files/tmzbdl1371/files/Vacancies/Form/iom-personal-history-form-270122.xls.Only shortlisted candidates will be contacted.