Train Refugees Led Organizations on Community Score Card methodology to enhance advocacy interventions.

Bridge from secondary education and skills development to job opportunities for refugee and host community youth in UgandaTask Title 2.1.1.4: Train Refugees Led Organizations on Community Score Card methodology to enhance advocacy interventions.Activity dates and venue: The training is planned to run from 16 – 19.03.2026 in a venue to be determined.Reports to: Advocacy and Partnership LeadSupported by: Bridge Project Director and MEAL ManagerBackground: War Child Canada is an international charity organization registered in Toronto, Canada, dedicated to helping children and their communities overcome the devastating effects of active and post war. Its vision is “Accelerating Peace by disrupting the cycle of violence” and its mission is “Driving Generational Change for The Hardest Hit by Investing in The Power of Local Communities.” Since being founded in 1999, War Child Canada has worked in 20 countries across the world, and we are currently operational in Afghanistan, Yemen, Sudan, South Sudan, Democratic Republic of Congo (DRC) and Uganda.War Child Canada has been operating in refugee hosting districts in Uganda since 2005. War Child Canada is registered as an international non-governmental organization (INGO) and holds a registration as a law firm in Uganda. War Child Canada is currently implementing education, protection, and livelihood projects in ten refugee hosting districts in Uganda (Adjumani, Koboko, Madi Okollo, Terego, Yumbe, Obongi, Isingiro, Kikube, Kamwenge and Lamwo).Bridge Project Summary: Bridge project is a 5-year initiative aimed at addressing youth unemployment in 9 refugee hosting districts of Uganda. The project is part of the Mastercard Foundation's Young Africa Works Strategy, which seeks to provide young people with education and training to enable them to secure dignified and fulfilling work. The Bridge project is implemented in partnership with Community Empowerment for Rural Development (CEFORD), Education Local Expertise Uganda (ELECU), and eight refugee-led community-based organizations.The 5-year BRIDGE project (2022 to 2027) is part of the Mastercard Foundation’s Young Africa Works Strategy (2018 to 2030) to address the youth unemployment challenge among refugee and host communities in 9 refugee hosting districts of Adjumani, Obongi, Isingiro, Kamwenge, Kikuube, Yumbe, Terego, Madi Okollo and Koboko districts.The project will be achieved through two outcomes namely:1. Increased access to market relevant secondary and tertiary education and skills for refugee and host community youth 2. Improved capacity of education institutions and teachers to offer quality and relevant education and skills for refugee and host community youth.BRIDGE ’s overarching program goal is to improve access to quality & relevant education and skills for 73,439 refugee / host community youth and transition 38,912 refugee / host community youth to dignified and fulfilling work in Uganda by 2027.Consultancy summary – Community Score Card methodology: The Community Score Card (CSC) is a participatory social accountability tool that enables communities particularly refugee and marginalized groups to engage constructively with service providers and duty bearers to improve the quality, accessibility, and accountability of education services. Through community scoring, service provider self-assessment, and interface dialogue, the CSC generates evidence-based feedback, strengthens trust, and supports joint action for sustainable education outcomes. The methodology combines community-generated scorecards and service provider self-assessments, followed by interface meetings that foster mutual understanding, problem-solving, and joint action planning. The CSC process strengthens local ownership, enhances trust between communities and duty bearers, and supports sustainable improvements in education outcomes. In refugee-hosting contexts, CSC is particularly relevant for amplifying community voice, strengthening social cohesion, and influencing education system responsiveness.To this end, War Child Canada seeks to engage a qualified consultant or consultancy firm to deliver a four-day CSC training for Refugee-Led Organizations (RLOs) and War Child Canada staff, and to provide technical support for CSC implementation across nine refugee-hosting districts. The consultancy will strengthen participants’ capacity to apply the CSC methodology in the education sector as a tool for advocacy and systems strengthening. The assignment includes a practical training and a one-day simulation exercise to ensure participants are adequately prepared to independently facilitate CSC processes and translate findings into effective, evidence-based advocacy at local and sub-national levels.Purpose of this consultancy: The purpose of the Community Score Card (CSC) training is to strengthen the capacity of Refugee-Led Organizations (RLOs) and War Child Canada staff to effectively apply the CSC methodology within the education sector as a participatory accountability and advocacy tool, which will enable them to generate evidence, engage duty bearers, and influence improvements in education service delivery in refugee-hosting districts.Specifically, the training will strive achieve the following objective:* To equip RLOs and WCC staff with practical skills to design, facilitate, and document CSC processes in the education sector which will be demonstrated through a one-day simulation exercise. * To enhance RLOs and WCC staff’s capacity to translate CSC findings into evidence-based advocacy. * Support RLOs to develop context specific CSC action plans (at least nine district-level CSC action plans developed). * Equip participants to facilitate inclusive community engagement, particularly involving refugees, host communities, women and youth.During the training, WCC expects the consultant or firm to cover among others the following topics.Proposed topics:1. Introduction to CSC methodology* Overview of the CSC approach and its added value in refugee and education contexts. * Roles of communities, service providers, duty bearers, and facilitators.2. CSC Framework and process stages* Detailed walkthrough of the CSC cycle and sequencing. * Roles and responsibilities at each stage. * Ethical considerations and do‑no‑harm principles.3. Application of CSC in education sector* Education service standards and accountability frameworks. * Identifying education‑specific indicators (access, quality, safety, inclusion, learning environment etc). * Alignment with national and district education priorities.4. Community mobilization and inclusive participation* Engaging refugee communities, parents, teachers, learners, and youth. * Ensuring meaningful participation of youth, girls, children with disabilities, and other marginalized groups. * Managing power dynamics and expectations.5. Developing community scorecard and scoring techniques* Facilitating community problem identification and prioritization. * Developing clear, measurable, and context‑appropriate indicators. * Scoring, ranking, and documenting community perspectives.6. Service provider self‑Assessment (Head teachers, teachers, district or sub-county authorities).* Supporting schools, teachers, and education officials to conduct self‑assessments. * Comparing community and service provider perspectives. * Managing sensitivity and resistance.7. Interface meetings and constructive dialogues* Planning and facilitating interface meetings. * Negotiation, consensus‑building, and conflict‑sensitive facilitation skills * Managing divergent views and power imbalances.8. Joint Action Planning and follow‑up* Developing realistic, time‑bound CSC action plans. * Assigning roles, responsibilities, and indicators. * Monitoring progress and supporting accountability commitments.9. Simulation and practical application* Full CSC simulation exercise covering all stages. * Role‑plays and facilitation practice. * Reflection, feedback, and learning consolidation.The simulation activity will be conducted in one or two AEP school communities.10. Documentation, data use, and reporting* Recording CSC processes and results. * Data quality, ethics, and confidentiality. * Using CSC data for learning, reporting, and decision‑making.11. Evidence‑Based Advocacy and Systems Strengthening* Translating CSC findings into advocacy messages. * Engaging district education authorities and coordination platforms. * Linking CSC outcomes to policy dialogue and systems change.Note: The above topics are just examples. A consultant should be able to exhaust relevant training topics that can be covered withing the training days.Consultant’s responsibilities:* Develop a comprehensive training curriculum including modules, session plans, and learning objectives related to the topics. * Develop a facilitation guide to support the process of data collection, analysis, reporting and dissemination. * Facilitate the CSC training in a participatory manner using adult learning approaches that enable participants to under CSC methodology. * Conduct a pre-training and post training assessments to tailor the training to participants’ knowledge on CSC and knowledge gained after the training. * Provide technical guidance on the application of the CSC methodology within the education sector, including indicator development, community scoring, service provider self‑assessment, and interface dialogue. * Design and facilitate a hands‑on CSC simulation exercise to assess learning, reinforce practical skills, and prepare participants for independent CSC implementation at district level. * Provide post training support to ensure quality and continuous reflection, participant feedback, and adaptation of facilitation approaches as needed. * Produce a training report, including key outcomes, participant feedback, and recommendations for follow-up mentoring or support.War Child Canada’s responsibilities:* Mobilize RLO and WCC participants. * Secure training venue and take care of participants logistics and meals. * Provide the consultant with timely information regarding this training.Implementation approaches: The consulting firm will employ a participatory and learner-cantered approach to ensure that the training builds the capacity of WCC and RLO staff in Community Score Card methodology.Specific training methodologies will include, but are not limited to:* Brainstorming and guided group work by organizations. * Participatory presentations and discussions. * Learning videos and tutorials if any. * One day practical activity in the field. * Peer review and feedback session.Deliverables and outputs* Inception report outlining the training methodology, itemized budget, curriculum outline, work plan and a training agenda. * An approved CSC training curriculum and agenda. * Training materials (facilitator guide, participant handbook, tools) * CSC simulation exercise design and facilitation guide. * Training report including participant list, sessions conducted, and evaluation results. * Final consultancy report with lessons learned and recommendations.Scope of work and timeline: The consultant will design and deliver a participatory four-day training program that integrates theoretical sessions, case studies, and supervision of a practical field exercise. The CSC training will primarily focus on secondary education service delivery and will be adapted to the local realities of refugee- and host community–led organizations in the West Nile and Southwestern Uganda regions. The training is scheduled to take place from 16th to 20th March 2026 in one of the project districts in either Southwestern Uganda or the West Nile region.Travel: The consultant is expected to transport him/herself to and from the training venue unless communicated otherwise by War Child Canada.Target participants: The training is designed to equip Project Managers, Project Officers, and M&E Officers from implementing partner organizations with practical knowledge and skills to effectively conceptualize, plan, implement, and manage Community Scorecard (CSC) processes focused on secondary education service delivery. The training will strengthen participants’ capacity to apply participatory accountability tools within refugee- and host community–led organizations, ensuring responsiveness to the local context in West Nile and Southwestern Uganda.Each partner organization will nominate three staff members to participate in the training. Additional participants will be drawn from War Child Canada’s team to foster a collaborative learning environment that encourages cross-organizational learning, shared problem-solving, and sustained capacity strengthening across the consortium.Experience and skills: War Child Canada is seeking the services of a qualified consulting firm with proven expertise in the design and delivery of Community Scorecard (CSC) and social accountability trainings for International Non-Governmental Organizations, Civil Society Organizations, Refugee-Led Organizations (RLOs), and Community-Based Organizations (CBOs). The assignment aims to strengthen participatory accountability, citizen engagement, and service delivery particularly in secondary education within refugee and host community contexts.Consultant applications will be evaluated based on demonstrated ability to meet the following qualifications, experience, and competencies:* A Team Lead with a Master’s degree in Social Sciences, Development Studies, Public Policy, Governance, Education, Project Management, Organizational Development, or a related discipline relevant to social accountability and participatory governance. * The consulting firm should have a minimum of 5 –7 years of demonstrated professional experience in designing and facilitating Community Scorecard processes, social accountability mechanisms, or citizen-led monitoring tools, including capacity-building support to NGOs, CSOs, RLOs, or CBOs. * Proven experience working with International NGOs, Refugee-Led Organizations, and community structures, preferably within refugee settlements and host communities in Western or West Nile regions of Uganda or similar humanitarian and development contexts. * Strong knowledge and practical experience in applying participatory methodologies, including community consultations, interface meetings, joint action planning, and feedback mechanisms, supported by excellent facilitation and adult-learning skills. * Demonstrated analytical, presentation, and report-writing skills, including the ability to document CSC processes, synthesize findings, and produce high-quality training and field implementation reports. * Experience working on humanitarian and development programmes with a focus on community empowerment, education service delivery, youth engagement, and accountability to affected populations, particularly persons of concern in Uganda or comparable contexts.HOW TO APPLYApplication process:Interested applicants/firms are invited to su…