Tanzania Retail supervisor (Fixed-Term)

ABOUT ONE ACRE FUNDFounded in 2006, One Acre Fund equips 5.5 million smallholder farmers to make their farms more productive. Across nine countries that together are home to two-thirds of Africa's farmers, we provide high-quality farm supplies, tree seedlings, accessible credit, modern agronomic training, and a wide range of other agricultural services. On average, this model enables any farmer to increase their income and assets on supported land by more than 35 percent, while permanently improving their resilience. This is all made possible by our team of 9,000+ full-time staff, drawn from diverse backgrounds and professions. To learn more, please see our Why Work Here blog post.Our Tanzania program, founded in 2013, supports more than 100,000 farmers with quality farm supplies, as well as fruit trees. Our team in Tanzania is headquartered in Iringa and supported by three smaller offices Mbeya and Njombe in the southern highlands, and Moshi in the north where the team is focused on expanding our services to new clients. One Acre Fund works in select areas in the Iringa and Mbeya regions, with a growing presence in the country’s north.ABOUT THE ROLEThis role is responsible for managing OAF shops and will assist customers with purchasing agri-related merchandise through mobile payments.RESPONSIBILITIESManage a One Acre Fund Duka:* Maintain a tidy shopping environment and welcoming atmosphere * Ensuring products are displayed in an appealing manner which drives sales. * Present yourself in professionalism and personal cleanliness.Market & Sell Impactful Products:* Consults with customers to understand their needs and preferences related to merchandise and encourages the adoption of the right high-impact products. * Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs. * Demonstrates and explains merchandise, selecting and suggesting options suitable for the customers needs. * Drive sales with product knowledge and market-driven enthusiasm.Manage Duka Inventory:* Ensure excellent inventory management of all products in the duka in compliance with TOSCI, TPHPA and TFRA regulations to ensure customers consistently receive high-quality products. * Restock and organise merchandise in the shop.Manage Duka Transactions:* Train and process customer payments through mobile payments * Manage all receipts and transactions made at the duka, ensuring full compliance with TRA regulations. This includes ensuring accurate record-keeping of products received, products sold and products remaining in the duka with no discrepancy.Provide Excellent Customer Service:* Deliver exceptional service to our customers, resulting in repeat visits and long-term brand loyalty * Respond to the needs of every customer at the duka by showing genuine care for farmer needs and providing tailored guidance, feedback or recommendations. * Treat customers with respect and courtesyBuild & Maintain Relationships:* Create support for One Acre Fund with local leaders (VEOs and agricultural extension officers) by building strong relationships. * Attend and participate in sales meetings or any other meeting or training prepared by the office or key stakeholders after your manager's approval.CAREER GROWTH AND DEVELOPMENTWe have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.QUALIFICATIONSAcross all roles, these are the general qualifications we look for. For this role specifically, you will have:* A diploma in agriculture, marketing or social sciences or equivalent is preferred. * At least 2 years of experience in retail operations, preferably in rural contexts. * Familiarity with point-of-sale (POS) systems * Experience working in a team-oriented environment * Fluent in Swahili. * Technology Proficiency: Such as recording sales, inputting information, and retrieving documents or reports on a smartphone or tablet. Also using USSD codes and handling mobile money payments.PREFERRED START DATEAs soon as possibleJOB LOCATIONNjombe, Iringa, Mbeya and Songwe - TanzaniaBENEFITSHealth insurance, paid time offCONTRACT DURATION1 YearELIGIBILITYThis role is only open to citizens or permanent residents of Tanzania.APPLICATION DEADLINE11 June 2026. Please note that we hire on a rolling basis which means that applications are reviewed and processed on a continuous basis until a hire is made.One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here ([email protected]), but do not send applications or application materials to this email address.Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression. We are proud to be an equal opportunity workplace.HOW TO APPLYApply here: https://grnh.se/og2edfzp1us