Support Services Manager

BackgroundDanish Refugee Council is a leading protection agency pursuing our mandate to protect and promote durable solutions to displacement-affected populations based on humanitarian principles.DRC Sudan has experienced a significant strategic and operational shock following the onset of the crisis and as the country operation is responding to the evolving emergency as part of the inter-regional Sudan response plan. After the outbreak of conflict, DRC Sudan has reprogrammed activities to emergency modalities, and has deployed emergency teams to participate in joint needs assessments as well as conduct Rapid Protection Assessments. DRC continues to operate in White Nile, Gedaref, Central Darfur and South Kordorfan with the combination of provision of life-saving assistance and durable solutions for Protection, Economic Recovery (FSL and MPCA), Shelter and Settlements and Humanitarian Mine Action. In North Darfur, DRC recently opened a new office and is expanding its emergency portfolio to respond to pressing needs of the displaced population.Overall purpose of the role:Provides coordinated and strategic leadership for all support functions and ensures the smooth running of all support functions to meet the programme needs in line with the DRC Operations Handbook.Key outputs include* Adequate staffing recruited and onboarded. * Finance and HR system operational, including budget follow. * Supply chain systems operational, including warehouse management and cross border transportation. * Framework Agreements signed with key suppliers. * Staff trained and capacitated in support functions. * Regular reports to Senior Management on support services performance and risks.Geographic scope (Area):This role has an area focus and ensures compliance with DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.KEY AREAS OF ACCOUNTABILITY:Planning and strategy* Ensure that annual planning for support services is done, and regular targets are met and that these are linked to the coordination unit for country-wide consistency * Ensure that project planning includes relevant support service requirements (such as lead times and appropriate budgets) * Ensure that resource mobilisation is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals * Ensure that support services are fit for purpose to meet programme needs * Be the focal point for the compliance self-check, risk register, internal audit and results contractHR support* Ensure that monthly reports and produced and that targets are met by the department, while being a link to the HR coordination unit * Ensure that quarterly tasks are completed on time (such as staff induction, Code of Conduct training and leave planning) * Ensure that annual HR tasks are completed as per the Operations Handbook (e.g., Performance & Development Reviews) * Streamline HR responses across departments (e.g., support on organogram development) * Ensure the HR team fulfils daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave trackingAdministration support* Be the focal point for key administrative tasks, such as registration for the coordination unit * Oversee the team to ensure follow-up on routine tasks are carried out (guesthouse supplies, visa applications, phone credit purchase, utilities bill payments, rental and lease agreements)Logistics and procurement support* Ensure procurement procedures are followed while being the focal point for tenders together with the coordination unit (including being a chairman for most major tenders) * Closely follow department KPIs and ensure that monthly report submissions are timely and of high quality * Be a focal point and decision maker for fleet movement cancellations in line with LPM advice * Work with the LPM to ensure each of the sub-departments (procurement, fleet, assets, warehouse and IT) have targets and are meeting them, in line with Operation Handbook proceduresFinance* Primary budget holder for all support service lines and secondary budget holder for all support service lines * Responsible for budget monitoring and forecasting for support service budgets * Work with senior managers to monitor all grants * Ensure that key annual finance tasks are completed (such as the annual reports) * Work with finance to ensure programme teams clearly understand compliance requirements * Ensure that monthly finance tasks are completed (payroll, SOS, PIT, cashbooks and cash forecasts) and in line with Operations Handbook proceduresAs Manager the post-holder is responsible for the following:* Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility * Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources. * Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc. * Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRCQualifications, experience and technical competencies* A Master’s degree in Finance/Accounting or Business Administration * At least 5 years' experience in the similar role * At least 3 years' experience with people management * Knowledge of project cycle management * Knowledge of supply chain management and procurement processes * Knowledge of budget cycle and financial monitoring processes * Knowledge of code of conduct principles and the HR systems for performance management * Knowledge of key donor policy and compliance proceduresLanguages:* Full professional proficiency in English * Arabic is an added advantageAbout youIn this position, you are expected to demonstrate DRC’s five core competencies:* Striving for excellence: You focus on reaching results while ensuring an efficient process. * Collaborating: You involve relevant parties and encourage feedback. * Taking the lead: You take ownership and initiative while aiming for innovation. * Communicating: You listen and speak effectively and honestly. * Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.ConditionsContract: One-year contract with possibility of extension, subject to funding and performance. Salary and conditions in accordance with the Danish Refugee Council’s Terms of Employment for International staff. This position is graded at M.FStart Date: April 2026Duty Station: Tawila, North DarfurReports to: Area Manager, North DarfurHOW TO APPLYApplication and CVAll applicants must submit a cover letter and updated CV in English via our online application formApplications close on 20 March 2026.