Senior Advisor, Sponsor Experience & Journey Design

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!Here’s where you come in:As the Senior Advisor, Sponsor Experience & Journey Design you will partner with Support Offices to strengthen how Child Sponsorship is framed, expressed, and experienced — from the first moment of sponsor consideration through ongoing engagement and retention. You will focuse on sponsor journey design, product expression, and market relevance, ensuring sponsorship remains compelling, engaging, and emotionally resonant.By drawing on sponsor insights, consumer trends, and global best practices, the role helps Support Offices identify optimal sponsor journeys and touchpoints that build connection, demonstrate impact, and foster long-term loyalty. Through collaboration, enablement, and shared innovation, this role supports the ongoing evolution of sponsorship as a product expression that is relevant to donors and true to World Vision’s mission.This work is key to increasing the relevance and appeal of the sponsorship product, improving sponsor satisfaction and retention, and driving growth in sponsor engagement and revenue.MAJOR RESPONSIBILITIESProduct Expression & Market Relevance* Partner with Support Offices to shape fresh sponsorship expressions that resonate in today’s marketplace. * Collaborate on the pre-conversion experience, helping refine how sponsorship is presented to attract and inspire new supporters. * Translate insights and case studies into adaptable frameworks for positioning and messaging.Sponsor Journey & Experience Design* Guide the design of optimal sponsor journeys, that connects pre-conversion offer, identifying key touchpoints to create meaningful post-conversion experiences. * Support SOs in mapping and refining sponsor touchpoints that create meaningful connection, highlight impact, and build loyalty. - Provide strategies and frameworks that help SOs balance global alignment with local relevance.Support Offices (SOs) Collaboration & Enablement* Act as a consultative partner to SOs, supporting them to design, test, and scale sponsorship experiences. * Facilitate communities of practice, learning calls, and peer exchanges to foster collaboration. * Create and curate adaptable tools, frameworks, and messaging resources that can be locally applied.Insights & Research* Facilitate agile, fit-for-purpose research and testing to understand sponsor needs, motivations, and behaviors. * Use light-touch methods to generate insights that guide product expression, the marketing offer and journey design. * Translate findings into practical recommendations that Support Offices can apply.Continuous Innovation & Ecosystem Integration* Promote a test-and-learn culture across Support Offices by piloting new engagement strategies and product expressions. * Evaluate and refine approaches using sponsor feedback, performance data, and insights. * Collaborate with field and insights partners to ensure innovations enhance both sponsor and child experience.Requirements include:* Bachelor’s or Master’s degree in Business, Marketing, or related field. * 10+ years in marketing, product expression, or customer experience design, ideally with global consumer-facing brands (FMCG, entertainment, digital platforms). * Excellent written and verbal communication skills. * 15% international travel.HOW TO APPLYIs this job for you?Find the full responsibilities and requirements for this position and apply online by the closing date until March 5, 2026.World Vision is dedicated to our team members’ development and their success. We aspire for all employees to be fulfilled through their work and their contributions to an organisation working to provide long-term sustainable solutions to the world’s most vulnerable people.For more information on World Vision International, please visit our website: www.wvi.org.Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.