Resettlement Coordinator

Job Overview: The Resettlement Coordinator provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The coordinator works closely with clients, colleagues, and external parties to develop service and/or self-sufficiency plans to meet individual client needs and preferences utilizing a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. This position reports to the. Resettlement Supervisor.Major Responsibilities:Responsibilities include, but are not limited to:Core Service Delivery* Coordinate pre-arrival case preparation, which may include case assurance, communication with US ties, and liaising with IRC’s Processing Department at Headquarters for clients. * With support from the supervisor , assign cases to caseworkers and ensure timely provision of core services including airport pickups, home visits, school enrollment, and other services as outlined in the PIR guidelines. * Collaborate with other departments to encourage timely internal and external referrals.Documentation, Compliance and Reporting* Ensure oversight and monitoring of case files for proper file documentation, including developing appropriate forms, procedures and training for casework staff with casework supervisor. * Ensure reporting requirements are met in compliance with donor and organizational requirements.Direct Client Services* Maintain a reduced active caseload of newly arrived clients and ensure all clients receive the full range of services mandated. * Assess and monitor client progress at regular intervals to ensure progress on goals is made and designated resources are maximized, modifying initial services plans and other documents as needed. * Develop local resources for clients and share contact information across programs.Staff Supervision and Other Responsibilities* Support the supervisor to cultivate a respectful, supportive, and inclusive environment for team members and clients. * Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery. * Ensure compliance of self and team with all policies, procedures and protocols of the agency. * May train and lead the activities of volunteers and interns. * Other duties as assigned.Job Requirements:Education: Bachelor’s degree in social work or related field of study preferred.Work Experience:* 2 years relevant professional experience in human services field required; minimum of 2 years resettlement experience strongly preferred.Demonstrated Skills & Competencies:* Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives. * Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. * Demonstrated success working and communicating effectively in a multi-cultural environment. * Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively. * Attention to detail and accuracy in work product. * Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired. * Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes. * Valid driver’s license and access to a personal, insured vehicle.Working Environment:* A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. * May require occasional weekend and/or evening work.Union Eligible:This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.Compensation: (Pay Range:$28.94) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.HOW TO APPLYPlease apply on our website:https://theirc.wd1.myworkdayjobs.com/External_Careers/job/Dallas-TX-USA/Resettlement-Coordinator_JR00002635