Quality Audit Ethiopia

INTRODUCTION/BACKGROUND OF TIKOTiko (previously known as Triggerise) is an organization that uses its digital platform called Tiko to motivate users – primarily young women and adolescent girls – to make positive choices. We use nudges like reminders, discounts, in-person and digital follow-ups, and reward points to encourage our users to access and use healthy products and services. We also su pport them in becoming entrepreneurs and adding value to their economies. Tiko’s reward points can be used to redeem products and services at local shops or as subsidies to cover the cost of sexual and reproductive health (SRH) services, removing the cost to access for the users, who are primarily 15-24-year-old adolescent girls and young women (AGYW).Tiko established the Quality Assurance (QA) Marketplace to strengthen quality improvement in non-franchised private facilities through the Plan–Do–Check–Act (PDCA) model. The marketplace engages Independent QA Consultants to support privately owned clinics, mainly in urban and peri-urban areas, where young people seek confidential SRH services. Within the Tiko service delivery ecosystem— complementing other service delivery channels, which include public facilities, pharmacies, and franchised networks—the QA Marketplace supports the non-franchised facilities to comply with Ministry of Health (MoH) and Tiko quality standards, thereby improving service quality and expanding access to youth-friendly, stigma-free careTiko has operations in the following countries, either by having offices or by working through local partners in Kenya, Uganda, Ethiopia, Burkina Faso, and South Africa.Tiko Ethiopia is planning to recruit a consultant firm or an individual consultant to do quality assurance(QA) activities in private non-franchise facilities that are located in Addis Ababa and Hawassa Town.)SCOPE OF WORKTiko is seeking a qualified consultant to conduct baseline quality audit, training need assessment, and Development quality improvement (QIP) in tiko supporting non-franchise private clinics that are located in Addis Ababa and Hawassa town administration, in the following two-tier approachTier 1 – Baseline QA Audit, Training needs assessment & QIP Development* Conduct clinical quality baseline audits to identify key quality gaps that affect the delivery of quality youth-friendly services across all the Tiko health offers * Ensure the availability of commodities and consumables for FP/ HIV/SGBV services. * Note and ensure the availability of tools, guidelines, and standard operating processes (SOPs) to identify infrastructural, process, and documentation gaps * Conduct training needs assessment and enhance service provider competency through immediate on-the-job training, mentorship, and coaching. * Conduct quality improvement audits and develop quality improvement plans for action by the facilities.Tier 2: QIP Implementation, Mentorship, Training & Continuous Quality Improvement* Review baseline audit and Training Need Assessment(TNA) findings, refine the QIP template, and share the implementation workplan. * Implement and Monitor QIP Progress * Build the Competency of the health care provider and Reporting * Provided need-based training and mentorship to service providers and reported the activities. * Compile comprehensive QA audit reports and write reports based on the assessments. Share and hand these reports over to the Tiko QA Specialist. * Document, present, and discuss all key learnings noted during the performance of the above scope activities with Tiko’s QA Specialist. * Documented evidence of corrections in infrastructure, documentation, and clinical process gaps.LOCATION OF SERVICESThe activities will be implemented in Tiko, supporting private facilities located in Addis Ababa (a maximum of 40 facilities) and Hawassa (a maximum of 5 facilities).TECHNICAL REQUIREMENTSItemMinimum of five (5) years of progressively responsible clinical experience and expertise in Adolescent and Youth Sexual and Reproductive Health (AYSRH), Family Planning (FP), HIV, and Sexual and Gender-Based Violence (SGBV), acquired specifically within a private clinic or pharmacy setting.ItemDemonstrated experience in providing and documenting clinical mentorship, capacity-building, or quality improvement interventions at private facilities in the project intervention areasItemAt least 1 year of experience in implementing health-related projects (compulsory clinical experience and experience in implementing adolescent and youth service delivery projects are added advantages). Applicants to specify areas of expertise in AYSRH (e.g., family planning, HIV testing services, pre-exposure prophylaxis (PrEP), antiretroviral treatment (ART), and mental health)EVALUATION CRITERIA1. Clinical expertise and experience in AYSRH[WEIGHT = 40 POINTS]1.1.Experience in conducting clinical quality audits and developing quality improvement plansWeight:101.2. Assessor/Mentor/Clinical Coach/Trainer experience in the provision of QA/QI services to private sector facilities (clinics and pharmaciesWeight:101.3. At least 1 year of experience in implementing health-related projects (compulsory clinical experience and experience in implementing adolescent and youth service delivery projects are added advantages). Applicants to specify areas of expertise in AYSRH (e.g., family planning, HIV testing services, pre-exposure prophylaxis (PrEP), antiretroviral treatment (ART), and mental health)Weight:101.4.The organisation has previously worked in the QA private sector, including pharmaciesWeight:102. Strength of the technical proposal[WEIGHT = 40 POINTS]2.1. Overall strength of the proposed expression of interest, including the ability to address specific tasks against the outlined deliverablesWeight: 102.2. Clear methodology on how to achieve deliverablesWeight: 52.3. Proposal demonstrates technical understanding of QA activities and has a QA system in place, including tools, job-aids, and other relevant infrastructure/resources.Weight: 52.4. Demonstrates staffing capacity to carry out QA by having a qualified and experienced field team and key staff for QA/QIWeight: 52.5. Organisation is registered (registration certificate). QA individuals, independent providers, and consultancy firms are required to produce professional licences and renewed relevant trade/practice licences and applicable Tax ID NumbersWeight: 52.6. The organisation has received a regional or national government, or any other organisation, recommendation and/or references from current or past clientsWeight: 103. Strength of the financial proposal[WEIGHT = 20 POINTS]3.1. Detailed cost indication to successfully implement the outlined deliverablesWeight: 103.2. Value for money. Cost range is relevant to QA budgetsWeight:10DELIVERABLESThe following will be the deliverables expected from the consultantsA. Independent QA1 provider Consultant. (Tier 1)* Conduct clinical quality baseline audits to identify key quality gaps that affect the delivery of quality youth-friendly services across all the Tiko health offers * Note and ensure the availability of commodities and consumables for FP/ HIV/SGBV services. * Note and ensure the availability of tools, guidelines, and standard operating processes (SOPs) to identify infrastructural, process, and documentation gaps. * Conduct training needs assessment and enhance service provider competency through immediate on-the-job training, mentorship, and coaching. * Compile comprehensive QA audit reports and write reports based on the assessments. Share and hand these reports over to the Tiko QA Specialist. * Document, present, and discuss with Tiko’s QA Specialist all the key learnings noted during the performance of the above scope activities.B. Independent QA2 provider Consultant. (Tier 2)* Refined the QIP plan and implemented the work plan. * Conduct and Provider competency assessment for service providers, * Provide training based on the training and competency assessment, and certify providers with CPD points recorded toward license renewal. * Detailed training and mentorship summary per facility/ provider * Capture Lessons-learned brief and improvement summary. * Facility performance review at the facility level and exit report. * summit summary report for all activitiesHOW TO APPLYAll are expected to submit the technical and financial documents through [email protected] with the subject name: Quality Audit Ethiopia by close of business on 23rd February 2026.All competing firms and individual consultants are required to submit a Technical Proposal that includes the firm’s legal documents, profile, and recommendations of similar sample tasks accomplished.