Product Manager, Logistics Management Information System

Position Title: Product Manager, Logistics Management Information SystemPosition Classification: Full-time, Regular, Exempt, 40 hours/week (if based in US)Reports to: Director, Operations SystemsLocation: Remote within Lesotho, Rwanda, or the US, with up to 25% international travel. Regardless of location, candidates must be available for meetings between the hours of 8am - 12pm ET daily.Work Authorization: Please note that eligible candidates must have work authorization in the country where they will be based (Lesotho, Rwanda, or the US)Responsibilities:The Product Manager, Logistics Management Information System will be a key member of the Operations Systems team within the International Operations Department, which is responsible for cross-site planning and support for facilities, pharmacy, and supply chain. The Product Manager will develop, support, and implement electronic systems used for Partners In Health’s (PIH) operations work across Partners In Health’s (PIH) country sites. The Product Manager will be the global lead for PIH’s Logistics Management Information System, OpenBoxes, overseeing a team of developers and quality assurance specialists to deliver customizations that increase the efficiency of the global operations team. The Product Manager will coach OpenBoxes administrators and support staff to provide the best service to all country teams.Specific Responsibilities:Electronic Systems Development (70%)* Act as product manager for PIH’s supply chain electronic system, OpenBoxes, leading a team of 8 developers and QAs to deliver updates and new features. * Act as the primary business analyst for OpenBoxes, including designing new features and improvements, leading ticket specification and estimation, and coaching other team members in ticket creation. * Lead the annual roadmap development process for OpenBoxes. * Work with support and implementation team members to triage bugs and emerging requests and plan them into the development cycle. * Manage integrations between OpenBoxes and other software required for PIH’s work.System implementation, adoption, and support (25%)* For each quarterly release, develop and implement a plan for new feature adoption. Track feature adoption metrics and share key learnings with the larger team. * Maintain ongoing relationships with PIH country teams, including coaching and providing support to specific teams as assigned. * Support other team members with implementation and optimization projects as needed.Networking and community engagement (5%)* Maintain connections in the digital health and open-source communities by attending conferences and contributing to joint initiatives. * Build and maintain connections with OpenBoxes community members. * Support the Director in pursuing funding opportunities for OpenBoxes and delivering grant-funded commitments on time and with quality.Qualifications:Required Experience, Education, Licenses or Certification* 6-8 years of combined experience and education in product management, supply chain, or healthcare operations * 2-3 years experience as a product manager or business analyst * Preferred: Experience working on health technology in a developing countrySkills* Required: * Strong end-to-end delivery skills (i.e., ability to scope/size a project, staff a team with the appropriate skill set, provide subject matter direction and guidance to a team, manage the delivery of an engagement work stream). * Experience with Agile/Scrum methodologies * Roadmap development and prioritization * User discovery and business process mapping * Ability to translate complex technical concepts for stakeholders with no technical background * Preferred: * Data analytics skills (advanced Excel, basic SQL or BI software) * Experience coaching or leading trainings for low digital literacy usersCore Values and Competencies* Demonstrates the organization’s core values of: Commitment, Humility, Integrity and Pragmatic Solidarity/Accompaniment * Accountability – Able to accept responsibility for one's actions, outcomes, and those of their team. * Achieving results – Able to set realistic goals, put plans into action, monitor progress, evaluate outcomes, and apply lessons learned. * Adaptability – Able to adapt to change, to balance multiple demands, consider new approaches, and persist towards solutions in changing circumstances. * Teamwork – Able to work well with others to achieve common goals. Exemplary interpersonal skills; ability to collaborate effectively with staff across departments and countries. * Leading & Supervising – Able to build effective teams, direct and develop staff, and manage others to meaningful outcomes.Other Requirements* Language Requirement: Working proficiency in English required, proficiency in French preferred * Travel Requirements: International travel up to 25%Organizational Profile:Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.For US-based candidates, Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Any offer of employment is contingent upon the successful completion of applicable background checks.Pay and BenefitsThe expected starting salary range for new hires based in the United States is between $80,000-90,000/year and may vary depending on multiple individualized factors, including market for the position, job-related knowledge, skills, and experience. The position belongs to a class of roles that have a salary range between $70,000 and $95,000/year. Within the US, subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan with employer match, as well as participate in organization-sponsored medical, dental, vision, short-term and long-term disability insurance, and basic life insurance plans for the employee and the employee’s eligible dependents. Full time employees will receive 15 days of vacation, 12 sick days, 3 personal days, and 3 volunteer days in addition to paid time off during the week between Christmas and New Year’s Day, the week of July 4th, and 11 additional holidays annually.For candidates based outside the US, the expected starting salary range and benefits varies by country of residence. This information will be shared with all candidates who advance during the recruitment process.HOW TO APPLYhttps://app.jobvite.com/j?aj=o75Mzfwh&s=ReliefWeb