Patient Safety & Quality of Care (PS-QoC) Advisor

MSF EASTERN AFRICA IS LOOKING FOR A PATIENT SAFETY & QUALITY OF CARE (PS-QOC) ADVISORDo your skills and experience not precisely match the requirements? At MSF EA, we strive to create a safe, diverse and inclusive workplace, recognizing the need to increase access to professional opportunities for historically underrepresented groups. If you're interested in this position but your experience doesn't align perfectly with the selection criteria, we encourage you to apply anyway. You might be the ideal candidate for this or other positions.Firmly committed to safeguarding patients, community members, staff, and all those in contact with the organization from all forms of abuse, including sexual exploitation, abuse, and harassment (SEAH), we will take all necessary steps, through rigorous vetting processes, to ensure that confirmed perpetrators of abuse do not join the organization.For this position, contact level with patients and children is categorized as Medium risk and will be monitored with this in regard.INTRODUCTIONMédecins Sans Frontières/Doctors Without Borders (MSF) is an international independent medical humanitarian organisation that provides assistance to people affected by conflicts, epidemics, and natural or human-made disasters and excluded from healthcare. We provide this assistance without discrimination, irrespective of race, religion, creed or political affiliation.ABOUT MSF EASTERN AFRICAMSF Eastern Africa is the regional institutional office of MSF. It focuses on representation and networking, recruiting and supporting staff from the region, communications and fundraising, as well as working on other dossiers of importance to MSF such as Diversity, Equity and Inclusion (DEI), Data Protection, mutualization, training, medical operational support and environmental health.RATIONALE/OBJECTIVE FOR POSITIONThe Quality-of-Care Advisor provides strategic, technical, and operational support to strengthen the patient’s safety, quality of care and clinical governance across MSF Ubuntu Programs, in line with MSF International medical standards and MSF Ubuntu key approaches, emphasizing community participation, local partnerships and sustainable solutions.The role focuses on promoting a person-centered, respectful, safe, effective and ethical care embedded into routine practice among all MSF Ubuntu programs and departments.This position will be hierarchically and functionally accountable to the Medical Director, with additional functional collaboration with other advisors.TASKS & RESPONSIBILITIESStrategic and Technical Leadership* Develop and implement MSF Ubuntu ‘clinical governance’ approach, patient safety and quality of care framework and strategies in alignment with MSF International quality of care standards and policies. * Define, develop (or adapt), and implement patient safety and quality of care reporting, monitoring, quality of care systems and tools, e.g. Patient Charter, Patient Safety incident reporting, minimal standards monitoring etc., closely working with the relevant thematic specialists, and the medical department. * Support MSF SPARC quality of care initiatives in MSF Ubuntu, monitoring and reporting. * Together with the Medical Director, develop a ‘Patient Safety and Clinical Governance/QoC committee’ for MSF Ubuntu, and coordinate the committee’s activities, including reporting to MSF Ubuntu MT. * As a member of MSF Ubuntu’s Medical department, actively engage and contribute to MSF Ubuntu’s medical operational vision, strategies and programming.Technical and Operational Support* Support country program teams on integrating patient safety, quality of care standards and quality improvement plans into the project design and routine monitoring. * Support programs on quality monitoring and reporting, quality improvements plans (QIPs), patient safety incidence management. * Visits to country programs on regular basis to support the teams in analyzing patient safety and QoC and provide direct support for improvements.Patient Safety and QoC monitoring, analysis, and learning* Support the use of patient feedback, experience surveys and routine indicators to inform patient safety and quality of care improvements. * Conduct periodic clinical audits and comprehensive analysis and reporting of patient safety and quality of care data across MSF Ubuntu programs (including individual programs), findings translating towards learning and improvement plans. * Initiate and lead innovation and operational research on clinical governance thematics for evidence-based practices, institutional learning and benefit for MSF programs.Representation and Coordination* Represent MSF Ubuntu in inter-sectional MSF Quality Alliance network/groups and technical platforms. * Support in leading specific thematics and/or projects as per the agreed workplan, including active participation.Capacity Building and People Management* Support recruitment, mentoring, and development of staff and pools, as required. * Working with L&D, support knowledge sharing, and mentoring relevant staff, including the development of patient safety, quality of care training materials, when required. * Facilitate learning through conducting workshops, webinars, community of practice sessions for programs and HQ staff. * Build capacity of program teams on patient safety and quality of care culture and standards, systems and tools etc.QUALIFICATIONSEducation* A qualified Degree in Medicine or Nursing is essential; Master of Clinical Leadership or Governance is an advantage. * Fluency/excellent level of written and spoken English, knowledge of French is an advantage. * Excellent knowledge and experience in cross/multicultural communication and collaboration.Experience* At least five (5) years of relevant professional experience with MSF or international medical-humanitarian organizations as a ‘Health or Medical coordinator (deputy)’or QoC implementer or patient safety manager is essential. * Experience in developing and implementing ‘Health care clinical governance’, ‘Patient Safety’ and ‘Quality of care’ policies, standards, practices and culture is essential. * Commitment to and experience of advancing multicultural collaboration, learning, equity, diversity, and inclusion in the workplace.Competencies* Technical Competencies * Excellent skills in Office Suite (advanced MS Excel and others) * Ability to produce high quality, succinct actionable reports with clear recommendations. * Excellent written and presentation skills across audiences of diverse backgrounds. * Behavioral/General Competencies * Commitment to MSF’s Principles * Cross-cultural Awareness * Strategic Vision * Results and Quality Orientation * Service Orientation * Planning and Organizing * Initiative and Innovation * Teamwork and Cooperation * People Management and Development * Networking and Building Relationships * Security awareness and ManagementCONDITIONS AND BENEFITS:* Job Location: MSF Eastern Africa office in Nairobi (Kenya) (60-70% time spent in country programs). * Contract: Full-time, 3 years contract (renewable). * Start date: As Soon As Possible. * Salary: In line with MSF reward policy, Subjected to local conditions. * Work-life balance financial benefit; ranging between EUR 620 to 1,159 per month, based on individual & administrative status. This amount may be used to cover accommodation and utilities, transportation, etc. * Other benefits include; * Annual Leave: 25 days of annual leave per year. * Other Holidays: sick leave, circumstantial leave, maternity leave (21 weeks), paternity leave (4 weeks), own affairs days off, etc. * Employer Pension contribution: 10% of basic salary: * International insurance for both medical and disability**.** * Relocation support for non-Kenyan residents; based on MSF EA terms/conditions. Only applicable if the contract is more than 1 year. * Work-life balance: Daily flexi-hours and 2 days working from home possible. * School fees benefits: for eligible dependents, based on individual & administrative status. * Diverse team composition; Collaborate with a global network of talented professionals, bringing diverse perspectives and expertise from around the world. * Career Development: MSF provides many learning resources (online learning resources, regular trainings – including language, Peer to peer learning. * Mobility: You will have opportunities to travel abroad for work, meetings, trainings and workshops; giving you a chance to experience different cultures and broaden your professional network. * Annual home leave ticket: To be taken once every year for both staff and eligible dependents back to their home country for vacation. Only applicable to non-Kenyans and based on individual & administrative status.HOW TO APPLYAPPLICATION DETAILS:* The vacancy closing date is: 31st March 2026. * This vacancy is open to Local and International Applicants. * By applying to this position, the applicant confirms they have read, understood and agreed to fully comply with MSF Charter and MSF Behavioral Commitments and Data Privacy Policy. * In line with MSF’s Safeguarding Principles, successful candidates undergo a rigorous vetting process that includes background checks and self-declaration. * If you recognize yourself in this profile, we welcome you to apply directly via the vacancy link. The vacancy can also be found on various MSF websites, digital channels, ReliefWeb and other job boards. * Applicants are required to upload a Letter of Motivation and Curriculum Vitae (in English) as per prescribed formats. Applications missing the motivation letter will not be considered.If you have any questions regarding your application, please contact [email protected] before the vacancy closing date. Kindly use this email only for technical issues related to your application, for example, if you do not receive an automated response or encounter problems uploading documents. Applications sent directly to this email will not be considered.INFORMATIONThe protection of your personal data is important to MSF. By submitting your application, you consent to MSF using your personal data only for the recruitment process to have all the information and documents necessary to proceed with the recruitment, validation of your application and selection of the most suitable candidate. Your personal data will be treated confidentially. MSF will not use your personal data in any other way not foreseen for purposes of recruitment.MSF is an equal opportunity employer and does not charge any application/ recruitment fee.Lately, MSF is a civil society initiative that brings together individuals committed to the assistance of other human beings in crisis. As such MSF is by choice an association. Each individual applying for MSF roles does it out of conviction and is ready to uphold the values and principles of MSF.