Moderator

Company OverviewTalk to Loop is a feedback and reporting mechanism driving inclusive community engagement, transparency and accountability for the efficacy of aid provision, disaster management, prevention and early warning, as well as for the safe reporting of SEA, GBV, fraud, corruption, and misconduct, among other things. To understand what Talk to Loop is, our mission and our way of working please visit our resource page for more information. To get the details on the job opening and the application process, continue reading.Location: Kenya Reports to: Kenya Feedback Moderator Working Hours: Office hours, 8am to 5pm (East Africa Time)40 hours per week Contract Type: Full-Time. Salary: USD 1200 ( including taxes)Eligibility: Open only to Kenyan nationals. Based in Isiolo or Nairobi, with frequent travel to Isiolo.Language skills: Fluency in Swahili and written English as well as fluency in spoken Turkana is mandatory. Additionally, fluency in Samburu is highly preferred.POSITION OVERVIEWLoop is seeking a Moderatorto join our Kenya team. In this role, you will review, tag, and manage feedback submitted to the Loop platform, ensuring it is safe, timely, and impactful. You will use your knowledge of the local aid landscape and language skills to uphold community standards, identify sensitive issues, and provide accurate translation and cultural context. As a Moderator, you will work closely with global colleagues and moderators in other countries to ensure Loop’s smooth integration in Kenya. This is a unique opportunity to amplify voices, promote accountability, and shape more transparent humanitarian and development responses. The role may involve weekend or holiday coverage on rotation, with growth opportunities in communications, monitoring & evaluation, and protection.EXPECTED TASKS:* Review and tag all feedback submitted to the Loop platform, ensuring adherence to community guidelines. * Determine the suitability of feedback for publication on the open platform or referral to the Loop Sensitive Feedback Lead for sensitive issues. * Translate feedback into English and back when necessary, ensuring accurate and culturally relevant communication across languages. * Provide support to the Local Sensitive Feedback Lead in managing sensitive cases. * Notify and work with relevant organisations and stakeholders about posts pertinent to their work, fostering engagement, replies and collaboration. * Represent Loop within the country, advocating for the platform and building relationships with stakeholders and communities. * Support in the management of in-country communications and social media activities to promote Loop's rollout and mainstreaming. * Contribute to the improvement of Moderator Protocols based on experience and insights. * Contribute to the development of strategies to engage marginalised populations safely and effectively, advocating for inclusive tech solutions and trust-building measures. * Liaise with key actors, document and share learning internally and externally to enhance Loop's impact and effectiveness.MODERATION DUTIES:* Approve or reject feedback and replies based on Moderator Protocols and community guidelines. * Add relevant tags to feedback and provide feedback for protocol enhancements. * Facilitate the translation of feedback and responses as needed. * Forward sensitive feedback to the Loop Sensitive Feedback Lead following established protocols. * Manage feedback and profile pages for organisations. * Attend coordination meetings and deliver presentations and training on Loop to stakeholders. * Carry out other tasks as assigned by the CEO, contributing up to 10% of time to support broader organizational objectives and the overall development of the organization’s culture if time allows.NECESSARY SKILLS AND EXPERIENCE* Fluent in Swahili and written English as well as fluency in spoken Turkana is mandatory. Additionally, fluency in Samburu is highly preferred. * Strong network and understanding of the local humanitarian and development context. * Articulate communication skills, adaptable to diverse audiences. * Proactive problem-solving and initiative-taking abilities. * Proficiency in using digital tools such as smartphones, computers, and communication platforms. * Experience in community engagement, communication with stakeholders, moderation, monitoring and evaluation, protection or related roles is preferred.PERSON SPECIFICATION:* Demonstrates cultural sensitivity and empathy in interactions. * Exhibits professionalism, integrity, and discretion in handling sensitive information. * Collaborative team player with a commitment to Loop's mission and values. * Adaptable and resilient in navigating complex and dynamic environments. * Strives for continuous learning and improvement in all aspects of work.Why choose Talk to Loop?At Loop, we are all about feedback. We have high ambitions and are continually striving to get there, learning from all involved as we go. We are built on strong principles of decentralised, Open and Transparent systems. We are exploring how to bring the changes we want to help create in the wider world into our charity. If you want to be part of a globally dispersed team, thrive on change and learning, and believe in your core that we can do more if we listen and learn from others, then we would love to hear from you.The way we work doesn’t suit everyone. But if you’re an enthusiastic person who’s passionate about our mission and keen for more freedom and autonomy, then we could be a perfect match. We love to see applications from people with transferable skills who are looking for opportunities to contribute and grow and make a real difference.Our Commitment to Inclusion and SafeguardingLoop is committed to creating an inclusive and safe working environment. As part of our safeguarding policy, all candidates will be required to undergo comprehensive background checks. Roles are dependent on donor funding, and employment will be subject to the continuation of such funding. We highly encourage applications from diverse backgrounds, as such unique experiences and perspectives are invaluable to our mission of shifting power and promoting local agency.Loop is dedicated to ensuring that our team reflects the communities we serve and supports a culture of equity, inclusion, and respect.Our Commitment to Collaboration and Well-beingAt Loop, each team member is entrusted with significant responsibility and is empowered to collaborate with others to achieve the strategic goals of their role, thus contributing to Loop’s overall mission. We believe in fostering a culture of trust, accountability, and mutual respect, where everyone's contributions are valued and recognised. We strive to provide an enabling work environment so you can feel safe, supported and empowered in your work. An outstanding work ethic and a commitment to self-care are prerequisites for success at Loop, as we understand that supporting our team members' well-being is essential for achieving our goals.HOW TO APPLY* To apply send your application (CV and Cover Letter ONLY as one document including your name eg. CV & CL Hamdi Ali) to [email protected] with the subject Kenya Moderator. Do not share copies of transcripts, recommendation letters or academic certificates at this stage. * Pre-employment checks will include references and background verification. * The deadline for receiving applications is 20th March 2026 . Applications will be reviewed on a rolling basis, so candidates are encouraged to apply promptly. * Only shortlisted candidates will be contacted for interviews. We strongly encourage applications from women and persons with disabilities. * If you do not hear from us by 24th April 2026 , please consider your application unsuccessful.Any evidence of using AI Tools in the application process will lead to automatic disqualification.Applications will be reviewed on a rolling basis, so apply as soon as possible.