IT Assistant

Position Title: IT AssistantDepartment: Information TechnologyReports To: Senior ICT and Systems ManagerLocation: Remote / Outside AfghanistanVacancy No: AF-N-15-2026Number of Positions: TwoClosing date: February 25, 2026AUAF Background:The American University of Afghanistan is Afghanistan’s only nationally accredited, private, not-for- profit, non-partisan, and coeducational institution of higher education. It opened its doors in 2006 with an initial enrollment of 50 students, and since that time has grown to enroll more than 1,700 full- and part- time students across undergraduate, graduate, and professional training programs. Despite a changing political and security climate in Afghanistan, AUAF has successfully lived up to its mission to provide equal access to high-quality higher education across gender, ethnicity, and socio-economic background. Nearly half of our undergraduate students are female, and generous support from the U.S. government and other funding partners as allowed us to support a secure, inclusive, residential campus environment in Kabul. Our professional community comprises a diverse, talented Afghan and international faculty and staff who work together in support of our students and toward a sustainable, ambitious future for the provision of American-style education in Afghanistan.Position SummaryThe IT Assistant is responsible for providing service desk, end-user support, troubleshooting, andtechnical support for all IT services. The IT Assistant assists in maintaining system availability,resolving technical issues, and ensuring a high level of IT service delivery for staff, faculty, andstudents across AUAF.Key Outcomes* Reliable and timely resolution of IT service desk requests and incidents. * Improved user satisfaction through proactive technical support and follow-up. * Stable operation of end-user computing, networking, and audiovisual systems. * Effective coverage of service desk functions in a remote support model. * Accurate documentation and reporting of IT support activities. * Timely troubleshooting and resolution of complex IT incidents across hardware, software, * network, and collaboration platforms.Responsibilities• Provide first- and second-level technical support to staff, faculty, and students.• Install, configure, maintain, and troubleshoot computer hardware, operating systems, softwareapplications, and peripheral devices.• Monitor and maintain end-user systems and network connectivity to ensure uptime andperformance.• Diagnose and resolve hardware, software, and basic network issues, escalating complex matterswhen required.• Support users with access issues, system usage, and basic application troubleshooting incoordination with senior IT staff.• Respond to incidents and service requests within defined service levels, ensuring timelyresolution and user communication.• Manage multiple open tickets concurrently, prioritizing issues based on urgency and impact.• Assist with deployment, configuration, and testing of new software, systems, and IT tools.• Perform routine maintenance checks, including system updates, hardware inspections, and basicelectrical safety checks.• Install, configure, and support audiovisual equipment, including projectors and conferencingtools, as required.• Maintain accurate service desk records, support logs, and technical documentation.• Prepare user guides, procedural documentation, and basic training materials as required.• Provide off-hours, weekend, or on-call support when operational needs require.• Undertake additional IT operational tasks assigned by IT management.Qualifications and Requirements• Bachelor’s degree in Computer Science, Information Technology, or a related field.• Minimum of 3-5 years of progressive experience in IT support or technical operations, includingadvanced troubleshooting responsibilities.• Strong hands-on experience with enterprise hardware, operating systems, networking, end-pointmanagement and collaboration platforms.• Demonstrated ability to diagnose and resolve complex technical issues across multiple systems.• CCNA, MCSE, or equivalent technical certifications are highly desirable.• Experience working in higher education, international organizations, or complex multi-userenvironments preferred.Other Skills• Strong troubleshooting and analytical problem-solving skills.• Excellent customer service with the ability to support users of varying technical skill levels.• Proficiency in English (spoken and written).• Ability to work under pressure and manage competing priorities effectively.• High level of professionalism, reliability, and accountability.• Flexibility to work beyond standard office hours when required to support critical operations.HOW TO APPLYTo ApplyTo apply for this position, please fill out the job application through the AUAF job portal link : https://auaf.webhr.co/hr/careers. Applications in languages other than English will not be reviewed.Please ensure you add your resume as an attachment.Please be advised that only shortlisted candidates will be contacted. If hired, the successful applicant is expected to provide official proof of academic degrees.AUAF does not charge recruitment fees to applicants. AUAF is an equal opportunity employer that values diversity at all levels. AUAF follows a strict non-discriminatory policy in its selection and employment practices. All applicants will receive equal consideration, and applicants from all ethnic, religious and economic backgrounds are encouraged to apply.