Information Manager - Southeast Asia (national staff)

About INSOFounded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.INSO Southeast AsiaThe INSO Southeast Asia platform is launching in response to requests for support in safety coordination from NGOs working in the region. INSO will support NGOs providing much-needed humanitarian assistance amid a complex safety and access environment. The team will harness data and insights to provide timely analysis and coordination services to assist humanitarians navigating significant risks to staff and beneficiaries. As part of the INSO Southeast Asia team, you will be playing an active and impactful role in assisting the delivery of aid to people in significant need.Job SummaryINSO is seeking an experienced Information Manager to lead INSO Southeast Asia’s Information Management function and supervise the Information Management team. The role ensures the effective management and use of security and operational data that supports humanitarian organisations operating in complex environments with an initial focus on Myanmar.The Information Manager oversees key systems such as the Conflict & Humanitarian Data Centre (CHDC) and the INSO Partner Portal, while transforming data into clear visual products—charts, maps, and dashboards—used in reports and analysis.Working closely with programme teams, partners, and HQ, the Information Manager helps strengthen data systems and workflows that enable humanitarian actors to operate more safely and effectively.Main ResponsibilitiesManage the Conflict & Humanitarian Data Centre (CHDC)* Act as the country focal point for the Conflict & Humanitarian Data Centre (CHDC). * Ensure incidents are correctly categorised, verified, and maintained in line with INSO methodology. * Monitor and improve the quality and integrity of security incident data. * Train and support INSO staff and Partners on CHDC and its methodology.Develop Data Visualisations and Analytical Products* Transform data into clear and impactful charts, maps, dashboards, and visual products. * Support programme teams in using data and visualisations to strengthen reporting and analysis. * Improve tools, workflows, and processes used to produce visual outputs.Manage the INSO Portal and other Platforms* Manage the INSO Partner Portal and related platforms. * Support partners in accessing and using the Portal and INSO App. * Monitor partner registration and ensure the accuracy of partner data.Lead the Information Management Team* Lead and support the Information Management team, ensuring high standards in data management and analysis. * Recruit, mentor, and develop team members while fostering a collaborative and supportive work environment. * Organise team priorities and delegate tasks to ensure the timely delivery of information products and services.Coordination and Global Collaboration* Coordinate information management activities across the Country Office. * Work closely with programme teams to identify data needs and improve information workflows. * Work with programme teams to improve information workflows and data use. * Contribute to INSO’s global information management initiatives and systems.Provide IT Support (when applicable)* Provide basic IT troubleshooting and user support to staff. * Maintain shared information platforms such as SharePoint. * Coordinate with HQ IT on technical issues and system updates.RequirementsEssential* 5+ years of experience in data management, data visualisation, or information management. * Minimum 2 years of experience managing a team. * Experience with Power BI and DAX, or similar BI software (such as Tableau). * Proficiency in database management using SQL. * Working knowledge of scripting languages such as Python or R * Fluency in English and Thai both written and verbal. * Right to work in Thailand * Basic knowledge in GIS software and systems (e.g. using QGIS or ArcGIS). * Demonstrated ability to communicate technical information clearly to non-technical audiences.Nice to have* Master’s degree or equivalent in Information Systems, Computer Science, Data Management, GIS, or relevant field. * Experience working with humanitarian organisations, particularly NGOs operating in complex contexts. * Knowledge of or previous professional experience in Myanmar. * Experience delivering training or capacity building related to data or information management tools.Core Competencies* Attention to details – Ensures accuracy and quality by carefully reviewing data, reports, and processes. * Analytical thinking – Interprets complex data with accuracy to support decision-making. * Leadership – Guides and develops team members through mentoring, clear direction, and effective delegation. * Collaboration – Fosters teamwork and shared goals across diverse groups. * Diplomacy – Builds trust and inclusion through empathy and listening. * Communication – Conveys information clearly and adapts to the audience. * Proactivity – Anticipates issues and suggests practical, forward-thinking solutions.INSO’s Safeguarding PolicyINSO is fully committed to safe recruitment, selection and vetting of all potential new staff, trustees and volunteers. We ensure rigorous compliance with our Code of Conduct and Safeguarding Policy throughout the recruitment process. INSO is a member of the Misconduct Disclosure Scheme, and the selected candidate will be required to undergo the relevant misconduct disclosure checks as part of the final hiring steps.HOW TO APPLYPlease submit completed applications to [email protected] and reference ‘IM Southeast Asia’ in the subject line. Applications should be in English and include:* An updated CV * A one-page cover letter detailing why you are interested in working for INSO and how your qualifications align specifically with the competencies required for the role.Please do not send any additional information. Only shortlisted candidates will be contacted.