ICT Security Technician

DescriptionThe Pacific Community (SPC) is the principal scientific and technical organisation in the Pacific region, supporting development since 1947. We are an international development organisation owned and governed by our 27 country and territory members. In pursuit of sustainable development to benefit Pacific people, our organisation works across more than 25 sectors. We are known for our knowledge and innovation in such areas as fisheries science, public health surveillance, geoscience, and conservation of plant genetic resources for food and agriculture.The Operations and Management Directorate (OMD) provides corporate services to all SPC Divisions and Programmes. It consists of three key departments: Finance, Human Resources and Information Services. OMD is focused on improving the effectiveness of systems, policies and management to provide high-quality customer-oriented services.The role – ICT Security Technician will provide key support in safeguarding SPC digital assets. The individual will be responsible for monitoring and response to cyber incident in a timely fashion. Additionally, this individual may help to develop and implement new security measures as well as provide general and cyber security related supportThe key responsibilities of the role include:Monitor and address security events* Monitor, categorise alerts and incidents and take necessary actions to address them. * Monitor security logs and network traffic for malicious activity. * Investigate security breaches. * Troubleshoot security issues promptly and effectively.Technical support* Install, configure, and upgrade hardware and software components as needed. * Track support requests tickets using a ticketing system, ensuring timely resolution, communication and proper documentation. * Follow established procedures for incident and problem management, including incident analysis and root cause identification. * Facilitate security assessments, security audits and risk assessments.User training and documentation* Provide user training and guidance on IT security tools, applications, and best practices. * Create and maintain technical documentation, user guides, and knowledge base articles. * Support and inform on ICT security.IT project support and procurement* Assist in the implementation of IT projects, including software deployments, system upgrades, and infrastructure enhancements. * Collaborate with project teams to support the rollout of new technologies and systems. * Procure quotations for ICT Equipment, provide recommendation to end-user, and liaise with Suppliers on ETA’s, etc.Compliance with SPC’s legal obligations, policies and procedures* Ensure users are complying with SPC’s policies and processes from a security perspective. * Any deviation from process is escalated to relevant roles. * Ensure that users are educated on security requirements.For a more detailed account of the key responsibilities, please refer to the online job description.Key selection criteriaQualifications* Diploma in IT or equivalent body of knowledge and experience.Technical expertise* At least 3-4 years of experience technical role and in-depth knowledge of IT field (e.g. networking, servers, Windows administration) with proven understanding of core cyber security principles. * Working experience with M365 Defender, Application Control, and Microsoft Azure security tools. * Knowledge of Microsoft, Mac and Linux based systems. * Team player. * Good organisational skills.Language skills* Excellent English communication skills (oral and written).Interpersonal skills and cultural awareness* Ability to work in a multicultural, inclusive and equitable environment.Salary, terms and conditionsContract Duration – 3 years – subject to renewal depending on funding and performance.Remuneration – The ICT Security Technician is a band 7 position in SPC’s 2025 salary scale, with a commencing taxable salary range of FJD 2,287-2,859 per month, plus local staff benefits. An offer of appointment for an initial contract will normally be made in the lower half of this range, with due consideration given to experience and qualifications. Progression within the salary scale will be based on annual performance reviews.Recruitment principles –SPC’s recruitment is based on merit and fairness, and candidates are competing in a selection process that is fair, transparent and non-discriminatory. SPC is an equal-opportunity employer, and is committed to cultural and gender diversity, including bilingualism, and will seek to attract and appoint candidates who respect these values. Due attention is given to gender equity and the maintenance of strong representation from Pacific Island professionals. If two interviewed candidates are ranked equal by the selection panel, preference will be given to the Pacific Islander.Applicants will be assured of complete confidentiality in line with SPC’s Privacy Policy.HOW TO APPLYApplication procedureClosing Date – 23 March 2026 at 11:59pm (Fiji time)Job Reference: TT000184Applicants must apply online at http://careers.spc.int/Hard copies of applications will not be accepted.For your application to be considered, you must provide us with:* an updated resume with contact details for three professional referees * a cover letter detailing your skills, experience and interest in this position * responses to all screening questionsYour application will be considered incomplete and will not be reviewed at shortlisting stage if all the above documents are not provided. Applicants should not attach copies of qualifications or letters of reference. Please ensure your documents are in Microsoft Word or Adobe PDF format.Only Fijian citizens are eligible to apply for this role.SPC does not charge a fee to consider your application and will never ask for your banking or financial information during the recruitment process.Screening Questions (maximum of 2,000 characters per question):1. Can you describe your experience with monitoring and addressing security events? Specifically, how have you handled security breaches and what steps did you take to investigate and resolve them? 2. What technical skills do you possess in IT support and troubleshooting? Please provide examples of how you have installed, configured, and upgraded hardware and software components, and how you have used ticketing systems to manage support requests. 3. Explain your approach to providing support. How do you prioritize and manage multiple competing priorities while ensuring timely and effective resolution? Share an example of a time when you went above and beyond to assist a user or improve a process.