HR Coordinator - Nigeria

INTERSOS is an independent humanitarian organization that assists the victims of natural disasters, armed conflicts and exclusion. Its activities are based on the principles of solidarity, justice, human dignity, equality of rights and opportunities, respect for diversity and coexistence, paying special attention to the most vulnerable people.TERMS OF REFERENCEJob Title: Human Resources CoordinatorCode: SR-49-10145Duty station: MaiduguriStarting date: 01/04/2026Contract duration: 6 monthsReporting to: Head of mission / Country DirectorFunctional Supervisor: Regional HR CoordinatorSupervision of: n/aType of Duty Station: Non-family duty stationGENERAL CONTEXT OF THE PROJECTWith over a decade of conflict, there have been devastating humanitarian consequences across North-East (Borno, Adamawa, and Yobe (BAY) states) and the North-West of Nigeria. According to the Humanitarian Needs Overview 2023, an estimated 8.3 million women, men, and children need some form of humanitarian and protection assistance. Over 2 million people have been forced to flee their homes due to persistent violence and remain internally displaced. Food insecurity and malnutrition are exacerbated by inflation, poverty, and restricted access due to insecurity, which impedes livelihood opportunities. Gender-based violence (GBV) has been a significant protection concern faced by IDP women and girls in the area. Numerous basic infrastructures, such as hospitals, clinics, and water supplies, are damaged, posing constraints on essential service provision. Epidemics like cholera arising from flooding and overcrowded settings put extra stress on the already vulnerable communities.GENERAL PURPOSE OF THE POSITIONDefine and implement HR strategy according to the Mission’s objectives and INTERSOS human resources vision and values. Ensuring the HR capacity required and facilitating learning & development actions at mission level, to ensure the adequate structure and skills are in place to meet the mission goal.Supervise the aspects of the National Staff’s management, the definition of policies and strategies and the development in order to build up the career strategy and possibilities of expatriation.Work in close collaboration with the mission HR Manager ensuring that INTERSOS act a responsible employer in the mission, supporting the proper management of HR across the board and accountable of ensuring proper HR administration processes, compliance with HR policies and local labour law for International and National Staff.MAIN RESPONSIBILITIES AND TASKS:Strategy* Lead the designing and implementation of the HR strategy to meet mission’s programmatic needs and support the designing of the country strategy plan and HR Forecast and Budgeting * In coordination with the relevant departments, lead the designing of the Mission structure, organigram and management lines, in accordance with Intersos standard organigram * Is accountable to develop and updating HR policies, processes and systems to support the achievement of the mission’s goals and to ensure the missions with the capacities and competencies needed, in the short, mid and long term (recruitment, remuneration, management and learning development plans) * Ensure standard HR processes throughout the country offices and lead the development of HR procedures * Guarantee support to the line managers and staffs for any change of local legal requirements and regulations * Contribute to the development of the budget for project proposals to ensure consistency and finance compliance * Liaise with INGOs, local stakeholders for HR dossiersHR policies, procedures and reporting* Formulate, maintain and update human resource management policies for the mission and ensure that standard HR processes are implemented across country offices * Is responsible for the design, update and implementation of the salary grid in line with the standard Function Grid. Update it on regular basis with the support of the Area HR Coordinator * Lead the HR team to ensure the implementation of a regular on-boarding process for National Staffs (personnel documents, archive, induction, orientation, etc.) * Ensure that all contracts (i.e. employment, service, secondment and consultancies) adequately comply with INTERSOS policies, national laws and donors requirements * Guarantee that personnel archive is kept in order and updated * Reports on HR indicators to Country management team and managers in order to feed decision making, planning and fine tuning of mission’s and projects’ strategies * Accountable to provide the auditor’s requests for HR dossiers for National Staff.Recruitment* Is accountable to ensure a punctual, smooth and regular recruitment process, according to the Recruitment Policy and local Labour Law * Supervise the HR team to ensure the identification of best local recruitment channels according to the needs, access and objectives of the mission and define the recruitment strategy based on the analysis of the local labour market with the objective of recruiting professionals and people with potentials to develop within the mission * Ensure a good knowledge of the labour market (profiles available, qualifications, peculiarities of the context, etc.)Management of National Staff* In collaboration with Head of Mission, ensuring behavioral misconduct of National Staff are adressed and relevant measures taken in accordance with Intersos policies, Humanitarian principles and local labor lawis in charge of managing disciplinary measures . Liaise with the Area HR Coordinator for behavioural misconduct of International Staff * Lead the HR team in ensuring support to coordinators/supervisors/activity managers in the performance management process (IRP) and guarantee that National Staffs are properly and regularly evaluated * Provide advisory support to line managers and SMT on all HR aspects·(team management, conflict management, stress early detection, communication, meetings…) * Support the creation and maintenance of a positive work environment and facilitate the resolution of conflicts among staffs looking for a viable solution in case a direct intervention is not possible * Make sure that cases linked to behavioral issues are prevented, detected and managed. Monitor and foster the duty of care and promote initiatives for staffs well-being * Is accountable for the compensation and benefits policy for National Staff ensuring regular benchmark with other INGOs and actors in the country * Is accountable for ensuring that the payroll process is regular, punctual and in line with national law * Ensure that the Mission has a valid legal agreement/contract with a local law firm/lawyer for all the HR matters * Provide support and technical supervision of the HR team and coach and mentor themLearning and development* Plan and conduct internal HR workshops and trainings for national staffs according to organisational needs * Support the Personnel Development Coordinator (PDC) in rolling-out the Learning and Development policy for International and National Staffs * Lead the HR team in monitoring and proposing learning opportunities and ensure a proper track of trainings attendedManagement of International Staffs* Support the Area HRCO and HoM in disseminating HR policies for International Staff * Ensure that International Staff receive regular and continuous support from the HR Coordinator through regular one-to-one meetings * Ensure that all International Staff participate in the Internal Review Performance process and provide support in case of need * Ensure the implementation of a regular onboarding process for International Staffs (personnel documents, archive, induction, orientation, etc.) * Ensure that International Staff receive adequate support on HR administrative matters (leaves, exiting process, work permit, timesheet, appraisal, Tax payment) * In collaboration with Area HR Coordinator ensure the proper end of assignment, debriefing and capitalization of experiences * Under the supervision of the HoM and Area HR Coordinator contribute to the prevention, detection and management of international staff’s misconduct * In collaboration with the liaison team provide support to International Staff for the issue of VISA, work and residence permits ensuring the respect of national law * Support the Head of Mission in the recruitment process of international staffRepresentation* In collaboration with the legal advisor is responsible to liaise with national and legal authorities on HR matters * Participate in HR fora and working groupsAccountability and safeguarding* In collaboration with the Area HR Coordinator is responsible for the safeguarding of the staffs implementing measures to protect the health, well-being and human rights of individuals * Ensure that the management of the staffs is in line with INTERSOS Safeguarding Framework and Internal Regulation and INTERSOS standard * Support the Internal Audit and PSEA Referent for any investigation that may occur in the mission * Liaise and follow-up with MEAL department for any HR complaint * Accountable that duty of care obligations are met for both International and National staffREQUIRED PROFILE AND EXPERIENCEEducation* Essential degree in Psychology, International Relations, Political Science, Economics. * Master in HR Management desirableProfessional Experience* Essential 4 years’ experience in HR Management with at least 2 in HR managerial positions in humanitarian contexts with NGOsProfessional Requirements* Essential computer literacy (word, excel and internet)Languages* Mission language (english) is essential * Local working language desirablePersonal Requirements* Strategic vision * Leadership * Team building and cooperation * Ability to work in multicultural environment * Non-discriminatory attitude * Active listening and empathy * Behavioural flexibility and stress management * Commitment to INTERSOS and Humanitarian principles * Knowledge of Prevention of Sexual Abuse & Exploitation principlesHOW TO APPLYInterested candidates are invited to apply following the link below:https://www.intersos.org/en/field-eng/#intersosorg-vacancies/vacancy-details/69ae8fa65bd179de7d57e4d8/Please note that our application process is made of 3 quick steps: register (including your name, email, password and citizenship), sign-up and apply by attaching your CV in PDF format. Through the platform, candidates will be able to track their applications’ history with INTERSOS.Please also mention the name, position and contact details of at least three references: two line managers and one HR referent. Family members are to be excluded.Only short-listed candidates will be contacted for the first interview.