Health & Wellness and Client Voice Coordinator

IRC Background:The Health & Wellness Department at the IRC in Dallas ensures that refugees, asylees, SIVs, trafficking survivors and other immigrants with unique, emergency and/or long-term needs have the support necessary to integrate into their new communities and become self-sufficient. Health & Wellness services include but are not limited to case management assistance, emergency food distribution, nutrition education, wellness support groups and workshops, and individual counseling.Scope of Work:The Health and Wellness Coordinator oversees a portfolio of administrative projects aimed at supporting and building the capacity of programs within the Dallas office’s Health & Wellness Department, which include food security, mental health and extended case management. This position will primarily work closely with Health and Wellness Program Manager and department staff, rather than clients, to develop tools and resources that contribute to the continuous improvement of Health and Wellness programming as well as the department’s strategic growth.Essential Responsibilities:* Propose, design and implement initiatives that improve the experience of staff, clients and community partners with Health & Wellness programming * Support the Health & Wellness Program Manager with program design, development and evaluation; maintain project timelines and plans for assigned tasks * Identify and cultivate strategic community relationships to promote Health & Wellness programs’ visibility, outreach and access to resources alongside Health and Wellness Program Manager * Represent the department in internal meetings; represent the IRC in external meetings with stakeholders and partners * Train and manage department and interns, as needed, in accordance with IRC’s People Manager Standards * Participate in departmental interviews and onboarding processes for new staff * Other duties, as requiredClient Feedback Support* Collaborate with and support office program leadership on client satisfaction, core indicator, and feedback efforts, including but not limited to focus group discussions and surveys. * Understand from clients their preferred ways to engage and provide feedback mechanisms. * Support program staff to develop feedback action plans, including: * Provide insight to clients and community members regarding how information was used and the outcome * Present client engagement and feedback information to leadership at a regular cadence * Support as needed with coordinating additional actions, including internal and external referralsCommunity Capacity Sharing and Influencing* Support client input and collaboration into discussions with external partners * Support local Refugee Voices programming, a platform to, equip, and partner with former refugees and other New Americans to mobilize in order to advocate, tell their story, develop leadership, volunteer, or take other actions in support of other refugees and refugee programs in the United States. * Stay connected to and proactively engage with local refugee and diaspora communities and raise community issues to office leadership. * Actively participate in RAI’s Client and Community Engagement working group and community of practice.Position Reports to: Health & Wellness Program Manager Position directly supervises: Interns Other Internal Direct Contacts: Health Promotion Program Supervisor, PC Supervisor, SAS Supervisors, Development team, Finance team and RAI colleagues.Job Requirements:* Undergraduate degree OR comparable work experience, ideally in the field of health, communication, human services, non-profit administration, project management or other related field. * Experience or education in International Studies, strongly preferred. * Fluency in English, both spoken and written; fluency in other language(s) spoken by client populations a plus but not required.Preferred Experience:* 2-5 years of relevant professional work experience in a related field. * Lived experience with displacement or the immigration system OR previous experience working with immigrants and refugees. * Prior experience and/or strong interest in project management, program administration and design, and trauma-informed practice.Demonstrated Skills and Competencies:* Outstanding communication, goal-setting and analytical problem-solving skills. * Self-starter with demonstrated ability to multi-task, prioritize duties and manage time effectively in a fast-paced environment. * Attention to detail and accuracy in work product. * Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age. * Strong proficiency with navigating computers, Windows, Android, Microsoft 365 Suite and other basic software tools; ability to use the internet and other digital tools for data entry, document preparation, research, and problem-solving purposes.Working Environment:* Standard, professional office environment combined with occasional community-based work. * Potentially supplemented by remote work, totaling no more than 35% of all working hours.Compensation: (Pay Range: $28.72 - $30.77) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.HOW TO APPLYPlease apply on our website:https://theirc.wd1.myworkdayjobs.com/External_Careers/job/Dallas-TX-USA/Health---Wellness-and-Client-Voice-Coordinator_JR00002180