Digital Literacy Specialist

Job Overview: The Digital Literacy Specialist advances workforce development and economic empowerment outcomes by strengthening digital skills, access, and connectivity for IRC Seattle clients. Embedded within Economic Empowerment programs – including Career Development, Employment, Small Business Development, Financial Literacy and Coaching, and Women’s Economic Empowerment programs – this role ensures that digital literacy directly supports job readiness, training access, entrepreneurship, income generation, and financial stability.Reporting to the Senior Career Development Program Coordinator, the Digital Literacy Specialist works cross-departmentally with career navigators, employment specialists, caseworkers, and program leads to deliver workshop-based instruction, individualized coaching, and practical digital solutions. The position focuses on removing digital barriers that prevent clients from accessing employment, education, training, benefits, business tools, and essential financial systems.Major Responsibilities:Program Delivery & Instruction* Facilitate and co-facilitate digital literacy workshops, classes, and group trainings aligned with workforce development and economic empowerment goals (e.g., job search and application platforms, resumes, email and professional communication, online learning portals, small business tools, budgeting and banking platforms, tele-services). * Provide individual and small-group digital coaching and tutoring, including in-language support when possible, to address client-specific barriers to employment, training, entrepreneurship, and financial participation. * Administer digital skills assessments and informal intakes to identify gaps and tailor instruction to client goals. * Offer structured drop-in support (e.g., open computer lab or office hours) for clients needing hands-on assistance with devices, applications, or platforms. * Utilize remote and hybrid delivery tools to expand access to instruction and flexible learning opportunities.Career Development & Economic Empowerment Integration* Collaborate closely with Employment, Career Development, Small Business Development, Financial Literacy, and Women’s Economic Empowerment teams to align digital instruction with service plans and placement goals. * Coordinate with primary caseworkers and career navigators to reinforce learning, ensure continuity of services, and support progress toward employment and self-sufficiency. * Deliver instruction using inclusive, trauma-informed approaches that meet the needs of Limited English Proficiency participants, women, entrepreneurs, and clients with limited digital access or experience.Digital Access & Connectivity Support* Support client access to digital devices, low-cost broadband options, and essential platforms required for workforce training, job placement, business development, and financial services. * Assist clients with internet adoption processes and navigation of free or affordable connectivity resources.Coordination, Data, & Accountability* Track services, workshop attendance, learning outcomes, and referrals using IRC databases, digital case files, and other required data systems in a timely and accurate manner. * Maintain documentation required for program monitoring, reporting, invoicing, and funder compliance. * Utilize data to assess effectiveness, identify gaps, and inform program improvements related to digital access and economic outcomes.Program Development & Partnerships* Contribute to the development, refinement, and documentation of digital literacy curricula, standard operating procedures, and instruction materials * Support implementation and continuous improvement of IRC Seattle’s Digital Equity initiatives with a focus on economic participation and workforce readiness. * Conduct outreach and coordinate with community partners, workforce providers, and digital equity organizations to expand access to training, devices, and connectivity.Key Working Relationships:Position Reports to: Senior Career Development Program CoordinatorIndirect Reporting:Position Supervises: Digital Skills interns and volunteersOther Internal and/or external contacts:Internal**:** Career Development and Employment teams, Economic Empowerment programs, Caseworkers, Operations, Finance, DevelopmentExternal**:** Community partners, workforce and digital equity collaborativesJob Requirements:* Relevant degree or equivalent combination of professional and lived experience * Lived experience as a refugee or immigrant strongly preferred; demonstrated experience working with refugee and immigrant communities required * Experience working with non-native English speakers across a range of proficiency levels * Demonstrated experience facilitating or co-facilitating workshops, classes, or group instruction, ideally in workforce, education, or economic empowerment contexts * Strong digital skills and demonstrated ability to teach others to use platforms related to employment, training, entrepreneurship, benefits, and financial systems * Experience conducting digital skills assessments and tailoring instruction accordingly preferred. * Familiarity with common remote service and productivity tools (e.g., Zoom, Microsoft Teams, DocuSign, online forms, shared file platforms). * Experience collaborating within a coordinated service delivery or case management model. * Strong organizational and administrative skills, including accurate data entry and documentation. * Ability to manage competing priorities and work independently in a fast-paced, cross-program environment. * Excellent written, verbal, and interpersonal communication skills across diverse audiences. * Commitment to equity, anti-racism, and continuous learning.Working Environment***:**** Standard, professional office environment with flexible remote and in-office work * Reliable transportation required for occasional travel throughout the service delivery areaCompensation: (Pay Range: $27 - $29) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.HOW TO APPLYPlease apply on our website:https://theirc.wd1.myworkdayjobs.com/External_Careers/job/Seattle-WA-USA/Digital-Literacy-Specialist_JR00002024