Deputy general coordinator for support services for Palestine mission (F/H) - Jordan

For more than 40 years, Médecins du Monde (MdM), a campaigning medical organisation committed to international solidarity, has been caring for the most vulnerable populations here and abroad. It has continued to bear witness to obstacles that exist in accessing healthcare and has secured sustainable improvements in health-for-all policies.Those working for this independent organisation do not solely dispense care and treatment but condemn violations of human dignity and rights and fight to improve matters for populations living in precarious situations.MdM France currently works in 30 countries across all continents to facilitate access to healthcare through 6 political battles:* Sexual and Reproductive Health Rights * Migration, Exile, Human Rights and Health * Harm Reduction * Environment and Health * Humanitarian Space * Healthcare systems and rightsCONTEXTMédecins du Monde (MdM) operates across the Gaza Strip and the North West Bank, delivering essential medical and mental health services to conflict and occupation-affected populations despite severe access restrictions and an increasingly volatile security environment.The magnitude and severity of death, destruction and extreme deprivation in the Gaza Strip have generated profound human suffering and humanitarian needs. In the West Bank, demolitions, operations by Israeli forces, settler violence and movement restrictions continue to trigger displacement and drive a range of humanitarian needs. The erosion of community resilience mechanisms has further intensified needs across all sectors.Amid these constraints, Médecins du Monde (MdM) maintains a flexible medical and mental health response. Despite growing access restrictions, evacuation orders, and a shrinking humanitarian space forcing suspension and permanent closure, MdM continued its direct service provision in 7 Primary Healthcare Centers over the past year.Since the Gaza ceasefire of October 2025, military escalation in the northern West Bank is expected to continue scaling-up and will lead MdM to intensify its medical and mental health direct response while continuing to support the Palestinian health system despite severe and rampant access restrictions.ABOUT THE ROLEThe deputy general coordinator in charge of support services oversees the overall strategy and compliance, through the management of logistics, human resources (HR) and finance departments in the MdM Palestine mission.You ensure the alignment of your support departments with MdM donors’, national authorities’ strategies, frameworks and procedures along with relevant legislation.WHAT YOU WILL DOUnder the line management of the general coordinator, and the technical management of the desk manager, you work in close collaboration with the deputy general coordinator for in charge of programs, along with key other departments where relevant such as – but not limited to – Grants, Security-Safety-Access, MEAL.You can be temporarily appointed as acting general coordinator where relevant.More specifically, you will:* Provide strategic oversight for support services, contributing to mission vision, strategic planning, and contingency preparedness * Ensure support services planning is aligned with coordination and field needs, advising on arbitration and corrective measures when dysfunctions arise * Support program teams by clarifying support‑related constraints and co‑designing practical operational solutions * Enable effective proposal development by ensuring timely involvement of support coordinators and supervising support‑related analyses * Contribute to donor engagement, fundraising efforts, and coordination with other MdM chapters when needed * Guarantee quality, compliance, and legal integrity of all support functions, ensuring transparent and efficient resource management * Develop and monitor tools, KPIs, and internal controls, ensuring integration of support components into project cycles and follow‑up of lessons learned * Lead and oversee internal/external audits, ensuring implementation of corrective actions and maintenance of anti‑fraud and compliance mechanisms * Prevent and mitigate risks by enforcing anti‑corruption policies, resource‑control processes, segregation of duties, and support to investigations when required * Manage and strengthen support teams through recruitment, onboarding, appraisals, coaching, capacity‑building, and improving team dynamics * Coordinate support services meetings, enhance internal communication across bases and HQ, and foster collaboration with program, MEAL, grants, and operations teams * Support external engagement by assisting the general coordinator in networking with authorities, partners, donors, and participating in field visitsWho you’ll work withYou will directly manage coordinators for HR, finance and logistics. You will work closely with the deputy general coordinator in charge of programs, the HARA advisor, the grants team, the MEAL coordinator and field coordinators at mission level. At HQ level, you collaborate with referents for logistics, HR, finance, audit, legal and IT.You are the right match if you:* Hold a Master’s degree in one related field or project management * Are a seasoned support coordination profile, with experience in health projects * Have at least 5 years’ experience in the humanitarian sector, including in complex context * Have at least 2 years of experience with a similar position * Demonstrated a solid experience with partnerships * Have a succesful experience in collaborating with authorities * Are experienced in multi-sectoral, regional and/or cofunded programming management * Have a good knowledge of the region (an asset) * Have aquired strong leadership skills and a supportive management style (experience managing national and expatriate staff, onsite and remotely) * Have a solid theoretical and practical knowledge of project cycle management * Have proven track record in simultaneously piloting legal, financial, logistics and HR components * Have a strong knowledge of the main institutional donors, the humanitarian architecture and other humanitarian actors * Demonstrated excellent training skills * Are able to delegate effectively and provide hands-on support when required * Have a strong ability to work under pressure and manage stress in demanding environments * Hold strong interpersonal and networking skills, with the ability to build constructive stakeholder relationships * Speak English fluently (min C1 level), Arabic (highly appreciated) and/or French (an asset) * Have an excellent command of Microsoft Office (especially Excel) * Are familiar with accountancy softwares * Have additional knowledge in IT solutions (an asset)This role may not suit you if you:* don’t have experience in complex decision making and leading a multi-disciplinary, multi-national team under difficult and tense context * don’t have any experience in supporting medical activities at HR/Finance/Logistics levels * Are not aligned with MdM’s values, especially gender equality, human rights and humanitarian principlesEMPLOYMENT CONDITIONSContract & status:* Gross monthly salary: 3 627 € * Fixed-term contract of 12 months starting as soon as possible * Trial period : 1 month * Single postingWork environment:Position based in Amman, Jordan, with field visits depending on context evolutionBenefits:* 13th month salary (paid in 2 installments after 6 months of service) * Expatriation allowance: 10% of gross monthly salary * Coverage of travel (home – mission), visas, and vaccinations * Individual housing with housing allowance (up to 960 USD per month) * Health insurance (50% covered by MdM and 50% by the employee) * Repatriation insurance * MdM promotes training and internal mobilityEssentials:* 5 weeks paid leave + 22.5 RTT days per year * Strong commitment to inclusion and fighting all forms of discrimination * More info: https://www.medecinsdumondeh.org/en/working-internationally/Our commitment to diversity and inclusionMdM is committed to the inclusion of people with disabilities and to fighting all forms of discrimination.If you are officially recognized as a person with a disability and/or require workplace accommodations, please let us know.HOW TO APPLYPlease click on the following link to apply: https://apply.workable.com/j/FCEE6167BD